UiPath’s Andrew Phillips decodes RPA for the modern business

Robotic process automation (RPA) is one of the driving forces behind the massive simplification of the most tedious, repetitive, and manual processes of any business.

According to Gartner, RPA is a core component of hyper-automation, a strategic top technology trend for 2020, including complementary technologies like AI, ML, citizen development, and process discovery.

We spoke to Andrew Phillips, Vice President and Managing Director of UiPath A / NZ, to find out more.

In one of your #UiPathTogether keynotes, you explain that RPA is about “removing boredom and banality”. Could you elaborate on that?

People do a lot of things in their job every day that they don’t like. In fact, there’s a reason they don’t appear in official job descriptions – no one would sign up for many positions realizing how many repetitive, mundane, and boring tasks it takes. And that covers all types of jobs, from entry level to CXO.

With hyper-automation, companies can identify, digitize, and automate any task that is of little value to humans. Once you’ve taken away all of the boring tasks that people don’t want to do, you are left with the interesting and meaningful tasks that people want to work on and that companies expect their employees to do.

UiPath has received several notable awards from Gartner this year. Could you talk a little about your position as a leader in the 2020 Magic Quadrant for RPA?

We are very proud to have been named a new Leader in the Gartner Magic Quadrant for RPA as we believe it shows our commitment to helping our customers succeed with automation. At this moment, when adopting and scaling automation is key to improving business resilience and agility, we are seeing the importance of accelerating digital transformation. In short, execution is critical as now is the time to automate.

Gartner recognized UiPath as a Gartner Peer Insights Customer Choice for Robot Process Automation in July 2019 – a collection of independent user reviews. We believe that being named a Leader in the 2020 Gartner Magic Quadrant for RPA reinforces these customer ratings. We are incredibly grateful to our customers for their continued support and to Gartner for their impartial analysis of the RPA landscape.

What was it about your company’s portfolio and strategy that brought you through a highly competitive and often overcrowded market?

In short, it’s the positive customer feedback. The results of Gartner Peer Insights underscored this: Customers like to work with UiPath and coordinate with their budgets. We have worked hard to meet the requests that customers and partners have given us. Our customers wanted us to move up the hyper-automation chain, so they developed a process discovery tool. They also wanted more “fully baked” solutions from us in certain areas and we developed a solution for Document Understanding and Contact Center, to name just two. With the recent Series E funding round, we will continue to iterate on behalf of our customers to help them get rid of the tedious, low-value tasks that we don’t want their employees to do.

How do you work with your partner community?

Our partner community has given us and our customers immense support and commitment. They have brought us new clients across Australia and New Zealand in the public and private sectors.

Our partners have built the ability to successfully automate processes for our customers and have developed best practices on how companies operate automation on a large scale. With their intellectual property, they also offer our customers unique value in many different use cases, such as: B. Supply Chain, Regulatory Compliance, Customer Service and Operations.

In return, our partners have grown their sales and workforce quickly, using automation to build new practices in AI / ML and BPM.

UiPath recently raised $ 225 million in a Series E investment round, which is worth roughly $ 10.2 billion. How will this funding help support the company’s local operations in A / NZ?

The funds will be used to expand R&D to improve or expand the capabilities of current technology.

We continue to focus on education as our goal is to bring automation to 1 million citizen developers around the world. Companies in A / NZ usually adopt new technologies early on. Many of our new technologies were first used by A / NZ companies.

On the road to recovery, the best positioned companies are the ones best able to adapt to change and use automation to get back to sales and headcount faster.

You recently announced integrations with AWS and Box that integrate RPA with cloud infrastructure and storage. What is still ahead of the company – worldwide and in New Zealand?

Our upcoming version brings scalability and resilience to hyper-automation, a whole new level of flexibility with the Automation Cloud, innovative features for citizen developers who continue to democratize automation, and an entirely new application development layer that extends the reach of human-robot collaboration for everyone Employees expanded.

We will continue to provide out-of-the-box integrations with many leading IT organizations. We have already announced connectors for Salesforce and ServiceNow that can be used to launch bots natively in these applications. In addition to announcing Box, we’ve partnered with Alteryx, a leader in analytical automation, and AWS to complement our partnership with Azure. The immediate demand for these integrations and partnerships is a strong indicator that hyperautomation is currently being used by customers around the world.

Is there anything you want to add?

Unsurprisingly, a recent UK survey found that 100% of CEOs wished they had more automation before the COVID pandemic. While this is easy to say in retrospect, today is the best time to adopt an automation-centric mindset that will help companies bring forward the date when they will get back to pre-COVID levels or productivity.

RPA and increasingly hyper-automation have been demonstrated by thousands of customers around the world in every industry and for virtually every workload. Businesses can get their first production utilization started in just a few weeks, with ROI measured in months rather than years. The time for automation is now.

The future is here – are your people ready?

The future of work: A pandemic spotlight showed that the global COVID-19 crisis accelerated digital transformation initiatives and acted as a catalyst for higher automation investments. This shift is being driven by intelligent automation technologies, including RPA. Click here to read the report.

April 19, 2021