Task & process mining clear pathway for dynamite RPA
In the past, CEOs used to gather in executive club lounges and ask each other what stock market investments they were making, how things were going at the golf club, and how their employees were doing. But today the stock market in 2020 may be too volatile to warrant too much analysis. Golf was mostly on the agenda … and people are only part of the equation.
As we are so often reminded by the tech industry, people are now standing alongside data and information intelligence in a new and combined stack of resources for digital business.
People, processes and programmable bots
The CEOs should actually ask themselves by now (whether they are allowed to meet in accordance with socially distant common sense): How are your employees doing, how are your processes and how are your programmable workflow products or Robotic Process Automation (RPA) bots , just now?
Technology analysts suggest that a key way to balance people and digital workflows is through the use of task and process mining.
At its simplest level, Task Mining examines individual user interactions at the desktop level through the installation of a local “software agent”. The agent records keystrokes and mouse clicks in the context of the application, which is used in accordance with the agreed data protection guidelines. Process Mining is the older cousin of Task Mining and examines log files for enterprise applications, data flows, and system utilization requirements.