Task and process mining clear pathway for dynamite RPA

Image Credit: Dreamstime

CEOs used to gather in the club lounges and ask each other what stock market investments they were making, how things were going down at the golf club, and how their workforce was doing.

But today the stock market in 2020 may be too volatile to warrant too much analysis, golf was largely off the agenda … and people are now only part of the equation.

As the tech industry so often reminds us, people are now standing alongside data and information intelligence in a new and combined stack of resources for digital business.

People, processes and programmable bots

What the CEOs should actually ask now (if they are allowed to meet socially distant common sense) is: How are your people, how are your processes and how are your programmable workflow products or Robotic Process Automation (RPA.)? ) Bots, just doing?

Technology analysts suggest that an important way to balance people and digital workflows is to use task and process mining.

At the most basic level, Task Mining examines individual user interactions at the desktop level through the installation of a local “software agent”. The agent records keystrokes and mouse clicks when using the application within the agreed data protection guidelines. Process Mining is the older cousin of Task Mining and deals with corporate application log files, data flows, and system workload requirements.

Gartner’s Magical analysts recommend that companies combine both task mining and process mining as complementary approaches in order to “create better visibility and understanding and increase the success of mining at both the process and task level “.

Oh, that means end-to-end, thank you

If this illustration provides a framework for us to think about how automation of RPA software bots can come to fruition in real-world organizations, perhaps it will allow us to actually give meaning to this utterly fuzzy technology term: End -to- end.

When we know where a human work item begins; are able to track their progress (through task mining) within a broader enterprise system workflow (through process mining); define the point at which work items can be submitted to software bots; provide a gateway to what is known as “human surrender” (when the bot is confused and needs human insight to move forward); and interlock the two streams until a work item is completed and all supporting logs, support tickets, and other annotating meta-information streams are run, completed, and saved … then we went from one end to the other.

One company that is active in this area is Abbyy. Based on a development background in optical character recognition (OCR) – after all, digitizing and recording documents is of fundamental importance for Task & Process Mining – Abbyy now prefers to call itself a company for digital intelligence platforms.

To do justice to Abbyy, the company has evolved significantly in its almost 30 years on the planet and now offers advanced process mining technology, the flagship of which is Timeline 5 in its product set. This is a product that analyzes desktop user interaction data and links it to process details obtained from system event data.

According to a global Forrester study conducted in the first quarter of 2020, two-thirds (66.7 percent) of companies encountered faulty processes during the Covid-19 pandemic. Abbyy Scott Opitz’s CMO believes that the main cause of these challenges is business process management (BPM), RPA and process mining tools lack the ability to understand the details of variable processes right down to the steps taken by users .

Unstructured mining to develop all seams

Continue reading WEM APAC brings FPT Software’s akaBot RPA offering to Australia

Abbyy claims to go beyond existing approaches to process discovery and mining by combining full transparency of business processes with insights from unstructured and semi-structured content provided by the company’s content intelligence suite.

“Process mining tools have helped companies better understand their business processes at a high level, but they haven’t been able to provide detailed insights into the critical steps their users are taking. Task mining was specifically designed to uncover these blind spots and provide the details required for successful automation or staff optimization, ”Opitz said in an interview this week.

Opitz said his company’s latest updates to Timeline 5 allow organizations to identify, design, implement, and monitor their RPA, Analytic Process Automation (APA), and Intelligent Document Processing (IDP) initiatives to help them can get the most benefit from these investments. “

It may be unfortunate that this corner of technology heaven is referred to as mining. Data mining, task mining, and process mining just don’t like the most exciting thing there is at the user level. This is of course precisely due to the fact that it is not user-oriented, but the lower substrate level, which we magically manipulate and do not want to worry about.

If tech mining sounds like a turnoff, maybe we could call it bot fuel dynamite blasting. Now there is a new discussion topic for these golf club soirees.

Tags RPA

August 3, 2021