Task and process mining clear pathway for dynamite RPA
Image Credit: Dreamstime
The CEOs gathered in Executive Club Lounges and asked each other what stock market investments they were making, how things were going at the golf club, and how their employees were doing.
But today the stock market in 2020 may be too volatile to warrant too much analysis. Golf was mostly on the agenda … and people are only part of the equation.
As we are so often reminded by the tech industry, people are now standing alongside data and information intelligence in a new and combined stack of resources for digital business.
People, processes and programmable bots
What the CEOs should actually be asking themselves now (whether they are allowed to meet in accordance with socially distant common sense) is: How are your employees, how are your processes and how are your programmable workflow products or robotic process automation ( RPA)) Bots, right now?
Technology analysts suggest that a key way to balance people and digital workflows is through the use of task and process mining.
At its simplest level, Task Mining examines individual user interactions at the desktop level through the installation of a local “software agent”. The agent records keystrokes and mouse clicks in the context of the application, which is used in accordance with the agreed data protection guidelines. Process Mining is the older cousin of Task Mining and examines log files for enterprise applications, data flows, and system utilization requirements.
Gartner magical analysts recommend companies combine both task mining and process mining as complementary approaches to “create better visibility and understanding and drive the success of mining at both the process and task level.”
Oh, that means end-to-end, thank you
If this exhibit gives us a chance to think about how RPA software bot automation can come to fruition in real-world organizations, we can actually give some meaning to this potentially completely woolly technological term: end-to-to-end.
When we know where a human work item begins; are able to track progress (through task mining) in a broader workflow of the enterprise system (through process mining); Define the point at which work items can be submitted to software bots. provide a gateway to what is known as “human surrender” (when the bot is messed up and needs human insight to move forward); and interlink the two streams until a work item is completed and all supporting logs, support tickets, and other commenting meta information streams have been run, completed, and saved. Then we went from one end to the other.
One company that is active in this area is Abbyy. Abbyy has a development background in optical character recognition (OCR) – digitizing and ingesting documents is fundamental to task and process mining – and now prefers to call itself a digital intelligence platform company.
To do justice to Abbyy, the company has developed significantly in its almost 30 years on the planet and now offers an advanced process mining technology, the flagship of which is Timeline 5 in its product range. This is a product that analyzes desktop user interaction data and links it to process details obtained from system event data.
According to a global Forrester study conducted in the first quarter of 2020, two-thirds (66.7 percent) of companies encountered faulty processes during the Covid-19 pandemic. Abbyy Scott Opitz’s CMO suggests that the main cause of these challenges is that business process management (BPM) RPA and process mining tools are unable to understand the details of variable processes, right down to the steps users take .
Unstructured mining to open up all the seams
Abbyy claims to go beyond existing approaches to process discovery and mining by combining complete transparency of business processes with insights from unstructured and semi-structured content provided by the company’s Content Intelligence Suite.
“Process mining tools have helped companies better understand their business processes at a high level, but they have not been able to provide detailed insight into the critical steps taken by their users. Task Mining is specifically designed to uncover these blind spots and provide the details required for successful automation or staff optimization, ”Opitz said in an interview this week.
Opitz said his company’s latest updates to Timeline 5 allow companies to identify, design, implement, and monitor their RPA, Analytical Process Automation (APA), and Intelligent Document Processing (IDP) initiatives so they can get the greatest returns on investment can achieve these investments. “
It may be unfortunate that this corner of the tech firmament is being referred to as mining. Data mining, task mining, and process mining just don’t like the most exciting user-level thing out there. This is of course precisely because it is not facing the user, but rather that it is the lower substrate level that we want to work magically with and that we don’t have to worry about.
If technology mining sounds like a shutdown, maybe we could call it an explosives dynamite detonation. Now there is a new topic for discussion for these golf club soirees.