Step-by-step guide to ensure successful RPA implementation

Organizations are better off looking at RPA from an enterprise perspective capable of delivering sustainable, long-term benefits and operational excellence. Source: Shutterstock

ROBOTIC Process Automation or RPA has the power and ability to help companies increase their throughput and accelerate their digital transformation agenda.

The real benefit of RPA lies in the technology’s ability to increase efficiency while reducing costs.

It relieves the human workforce of repetitive manual tasks and gives them time to focus on more important strategic functions.

However, companies only implement RPA as an add-on function to existing systems within the company in order to achieve rapid improvements and accelerate processes.

For many smaller organizations, this type of rapid deployment can be sufficient. But any hastily put together solution or RPA integration may not be suitable or sustainable for larger organizations.

Therefore, companies are better off looking at RPA from an enterprise perspective that is capable of achieving sustainable, long-term benefits and operational excellence.

To do this, organizations need to take the time to really understand their business processes and examine how and where RPA could be implemented to get the maximum benefit.

The enterprise approach could also enable organizations to address other challenges that typically come with implementing a new transformative initiative. They could better prepare their employees to deal with and manage change.

In addition, companies could also develop risk management strategies and resolve potential technical constraints that could hinder adoption.

Here are seven practical steps that can help organizations ensure a successful RPA implementation:

Step 1 – Create a business case and establish a baseline

Business leaders must first determine whether or not their business operations require RPA. You need to make sure that there is a solid business case in place for deploying RPA.

As a first step in getting started with RPA, you could use automated process discovery tools and gain insights into your systems.

Step 2 – Refine and Test the Strategy

After a thorough look at the systems and an overview of the nature and speed of business operations, companies need to refine their strategies and test their assumptions.

By using appropriate modeling and simulation, managers can assess the potential impact, outcomes, and risks associated with the project.

Step 3 – Discard unnecessary processes and start the trial

At this point, business leaders need to identify processes that need to be optimized, maintained, or abandoned entirely. Proper process analysis must be done to remove all constituents from waste in order to refine it effectively.

After sufficient refinement and optimization, the RPA pilot could begin.

Step 4 – Promote and Expand the Role of RPA

The project must now be defended and promoted within the organization. This is mainly to make sure everyone sees the improvements the technology has brought into operation, and then to aid the wider adoption of RPA across the enterprise.

At the same time, companies should also expand and scale the role of RPA within the company.

Step 5 – Train employees and listen to their feedback

Implementing RPA, like any other transformation initiative, requires change management. Once implemented, organizations should educate and train their employees on what is required to work with RPA as an integral part of operations.

It is also essential to listen to feedback from employees on how the project works in practice.

Step 6 – Assess and monitor performance

As with any other project, monitoring the performance and functioning of the RPA project is an important step in ensuring the success of the project.

A robust process monitoring and analysis tool would be helpful for this. In addition, an ROI calculation is only possible with relevant metrics and evaluations.

Step 7 – continuously improve

Typically at this point, companies can see and measure the improvement in processes and operational efficiency through RPA.

With these quantifiable metrics, companies should then create a continuous improvement plan so that the solution can be further optimized as it becomes an integral part of their operations and business.

James Sivalingam
| @jsivali

James Sivalingam is a tech writer at Tech Wire Asia. He explores emerging technology trends that are helping businesses; Big and small to develop their true potential in the digital world.

June 7, 2021