Startek collaborates with Automation Anywhere to strengthen RPA capabilities, IT News, ET CIO
Startek has announced a strategic collaboration with Automation Anywhere. Joining forces, Startek will work with Automation Anywhere to implement AI-powered RPA capabilities across its customer experience (CX) value chain by efficiently serving the growing demand of its partners.
This collaboration will support Startek’s vision to accelerate the access and benefits of Intelligent RPA, Digital Workforce and other value-added services in its global customer business processes. By democratizing the Automation Anywhere platform and leveraging cloud-managed delivery, Startek can also identify automation opportunities and develop robust CX solutions, accelerating efficiency and customer cycle time value. The main goals of this partnership also include supporting the development of RPA skills through strategic investments in enablement, advisory, CX and industry-specific solutions. It also provides technical guidance, testing, software bot development, and free RPA training and support.
Sanjeev Sinha, Global CIO and Chief Digital Officer, Startek, said, “By partnering with Automation Anywhere, we can now leverage intelligent automation capabilities on a global scale by increasing productivity while managing costs and lead times. This collaboration is a significant milestone in our digital transformation and is an indicator of our progress on the RPA maturity curve. “
Startek has continuously invested in promoting effective digital transformation in various operational modules. With this joint offering in RPA and AI, Startek aims to further strengthen its track record in intelligent provisioning by automating processes, enabling companies to streamline their operations and spend less time on repetitive tasks and more time supporting business-critical projects .
“Customers face a real-time challenge in dealing with increased workloads with limited resources. Intelligent automation plays a critical role in improving business processes in the front, middle and back office by seamlessly communicating with the applications and automating the everyday, themselves repetitive tasks. “said Milan Sheth, EVP-IMEA, Automation Anywhere.
The company is considering the use of digital and data-based automation as a proven tactic to accelerate customer wins, future-proof existing customer relationships, and enable better go-to-market strategies. This partnership will help Startek customers future proof their RPA journey with an enterprise-class platform that combines advanced RPA, artificial intelligence (AI) and embedded analytics technologies.