Singapore firms struggle with RPA roll-outs

According to a study, business leaders in Singapore continue to seek to expand the use of robotic process automation (RPA) in their organizations even after they understand the benefits of the technology.

According to a study by Blue Prism, a provider of RPA software, 73% of business leaders in Singapore have difficulty using RPA further, while 71% feel that more considerations need to be added to using RPA.

The inability of organizations to scale their RPA implementations is well known. An IDC survey of early RPA adopters in the financial sector found the same result, often because organizations automated tasks rather than processes.

Bill Taylor-Mountford, Blue Prism vice president for the Association of Southeast Asian Nations (ASEAN) and Korea, said to address the scalability challenge in RPA deployments, a center of excellence could be established to coordinate and provide the right skills in the enterprise sure the tech team is well equipped.

Organizations also need to ensure that their employees are adequately prepared for a change in the way they work, otherwise they run the risk of not making any real progress. Singapore’s business leaders seem to be realizing this. 83% of them say their organizations provide learning opportunities when they adopt technologies that transform workplaces.

According to Blue Prism, these results underscore the potential of RPA to be used as a platform, rather than just a productivity tool, to give local businesses access to intelligent automation offerings.

“As Singapore seeks to restructure, digitize and transform its economy to accelerate pandemic recovery, smart automation is more important than ever to help businesses create and improve jobs, save time and money, improve the quality of work and make it more innovative and resilient and competitive, ”said Taylor-Mountford.

However, different expectations and attitudes towards RPA remain. According to the study, nearly eight in ten business leaders in Singapore believe their employees would trust their workforce to work with a digital workforce, while 44% of knowledge workers are worried about losing their jobs in the next three years despite having a better understanding of RPA .

Almost three quarters of local business leaders also believe that their employees value the opportunities that RPA will offer. However, a smaller percentage of local knowledge workers (65%) are equally pleased with these opportunities.

RPA is not about pulling people out of circulation. It’s about improving time-consuming processes and tasks, giving people the freedom to do better quality work within the company, ”said Taylor-Mountford.

“These survey results underscore the growing recognition of employees and executives for RPA’s ability to improve the way we work and our competition.

“At the same time, there is a need for a strategic roadmap that defines the type of work people should do compared to their complementary digital counterparts, and a clear communication plan to involve employees instead of letting uncertainty and imagination fill in the gaps the fate of their work. “

April 4, 2021