ServiceNow takes RPA plunge by acquiring India-based startup Intellibot – TechCrunch

ServiceNow was the newest company to take the plunge into Robotic Process Automation (RPA) when it announced the acquisition of Intellibot, an RPA startup based in Hyderabad, India. The companies did not provide any information about the purchase price.

The purchase comes at a time when companies are looking for workflow automation across the company. RPA provides a way to automate a number of legacy processes that often involve people doing routine, repetitive tasks.

The announcement follows the company’s no-code workflow announcements earlier this month and is part of the company’s broader workflow strategy, said Josh Kahn, SVP of Creator Workflow Products at ServiceNow.

“RPA enhances ServiceNow’s current automation capabilities, including low-code tools, workflow, playbooks, integrations with over 150 out-of-the-box connectors, machine learning, process mining, and predictive analytics,” said Kahn. He says that with this acquisition, the company can now bring RPA natively to the platform, but can still use RPA bots from other vendors if the customer so wishes.

“ServiceNow customers can build workflows that incorporate bots from pure RPA providers like Automation Anywhere, UiPath, and Blue Prism, and we will continue to work with these companies. There will be many cases in which customers want to use our native RPA functions together with those of our partners when they create intelligent, end-to-end automation workflows on the Now platform, ”explained Kahn.

The company is making this purchase as other corporate vendors enter the RPA market. At the end of December, SAP announced a new RPA tool and took over the process automation startup Signavio in January. Meanwhile, Microsoft announced a free RPA tool earlier this month as the area is clearly attracting the attention of these larger vendors.

ServiceNow went on a shopping spree last year, buying five companies including Element AI, Loom Systems, Passage AI, and Sweagle. Kahn says the acquisitions all serve to help companies automate across the enterprise.

“If we bring all of these technologies into the Now platform, we will accelerate our ability to automate increasingly sophisticated use cases. Things like better handling of unstructured data from documents such as written forms, e-mails and PDFs, as well as more resilient automations such as larger data sets and non-routine tasks, ”said Kahn.

Intellibot was founded in 2015 and will give ServiceNow a stronger foothold in India as an added bonus. Companies expect to close the deal by June at the latest.

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June 14, 2021