RPA can enable employees to have more human interaction

When employees are engaged and satisfied, companies can leverage the transformative potential of robotic process automation.

Organizations are increasingly concerned with the employee experience as they grapple with the forces of robotic process automation (RPA), according to a new study. In addition, operating model issues and psychological barriers hamper RPA efforts.

UiPath’s study included 100 decision makers from operations groups, shared services, finance and accounting, human resources, and other core businesses.

Two-thirds (66%) of respondents said RPA restructures existing work and enables employees to have more human interactions, and 60% said RPA helps employees focus on more meaningful strategic tasks. Additionally, 57% of respondents said RPA reduces manual errors.

However, organizations struggle to scale their RPA solutions due to the lack of trained staff and resources to support and use RPA technology.

In fact, a large majority (93%) of respondents said they had difficulty understanding the different deployment options available to them. In addition, leaders need to overcome the psychological effects of RPA on their workforce.

Communication and collaboration between companies and employees, as well as well-designed change management programs, are vital.

However, RPA leads to increasingly engaged employees. The benefits of RPA reported by companies include greater efficiency, deeper customer insights, improved customer service, and increased employee engagement.

By automating highly repetitive and rule-based tasks, RPA enables companies to create a digital workforce that can perform repeatable process steps faster, more accurately, and more cheaply than traditional human workers.

Most (92%) of respondents expected it to be more efficient and 86% said they saw just that. Keeping employees busy and happy must come with deploying RPA to improve customer results. Organizations need to be both people and customer centric to really take advantage of RPA.

April 5, 2021