Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management

Despite its name, most Robotic Process Automation (RPA) are far from robotic when it comes to managing bots. When the demand for bot assistance inevitably increases or decreases, the people behind the scenes need to reallocate the available bots across the company to ensure that the job gets done on time. Many companies compensate for these fluctuations by purchasing additional bot licenses so that no request remains unfulfilled. However, this overprovisioning only increases bot management and licensing costs while tying up more resources for virtual machines.

With Pega RPA Auto-Balancing, the new Pega Robot Manager function analyzes all work requirements and automatically makes them available to all available bots. When new or unexpected requests arise, the feature dynamically and intelligently reallocates bots to get the job done. Pega RPA Auto-Balancing can also prioritize more important work over less critical jobs when bot demand exceeds capacity. Companies can no longer waste money on unnecessary additional bot licenses and administrative resources.

This advancement represents Pega’s latest RPA innovation aimed at providing a fully automated robotic process infrastructure. Earlier hands-free bot management features introduced this year include:

  • Pega X-ray Vision, an industry first that detects and repairs broken bots without human intervention.
  • Pega Synchronization Server that automatically ensures that bots are using the latest Robot Runtime software at all times and updates it without IT having to manually install it.

With these combined features and automatic Pega RPA balancing, Pega RPA fully automates the entire RPA lifecycle – from authoring to deployment to administration. This enables Pega clients to deploy bots faster, longer-lived, and easier that require significantly less time and resources to run and manage.

Pega RPA, part of the Pega Infinity ™ suite of digital transformation software, automates repetitive tasks performed through the enterprise application user interface. Pega RPA uses its Deep Robotics to automate applications at the code level, resulting in faster, more accurate, and more stable robotic automation at scale. Together with its broader intelligent automation capabilities and low-code capabilities, Pega offers the most comprehensive end-to-end automation platform.

Pega RPA Auto-Balancing is available now and is included in the new version of Pega Robot Manager. The prioritization function will be available by the end of the year. You can find more information about Pega RPA Auto-Balancing at

Quotes & Comments:

“Too many companies are trying to overcome the many limitations of RPA by ironically buying more bots,” he said Eric Musser, General Manager, Intelligent Automation, Pegasystems. “This only adds to the bot management headache and costs them more money without really reaching that scale. In our latest move toward hands-free RPA, Pega RPA Auto-Balancing makes it easy and painless to maximize bot efficiency and reduce costs without human intervention – bring real automation across the entire RPA lifecycle. “

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About Pega
Pega is a leader in cloud software for customer loyalty and operational excellence. The world’s best-known and most successful brands rely on Pega’s AI-powered software to optimize every customer interaction on every channel while ensuring their brand promises are kept. With Pega’s low-code application development platform, companies can quickly create and refine apps to meet the needs of their customers and employees and drive digital transformation on a global scale. For more than 35 years, Pega has enabled greater customer satisfaction, lower costs, and greater customer lifetime value. For more information on Pegasystems (NASDAQ: PEGA), please visit

Press contact:
Sean Audet
Pegasystems Inc.
[email protected]
(617) 528-5230
Twitter: @pega

All trademarks are the property of their respective owners.

SOURCE Pegasystems Inc.

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April 15, 2021