New Global Impact Report shines more light on rapid expansion of RPA

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Robotic Process Automation (RPA) has passed the tipping point for widespread enterprise adoption and has entered the mainstream as companies continue to drive digital transformation post COVID-19, according to Automation Anywhere’s most comprehensive RPA impact report, which has collected data from more than 4,000 customers and interviewed hundreds of technology executives from Global 2000 and Fortune 500 companies.

Now & Next: State of RPA, which provides must-read industry data and examines the current impact of RPA as well as forward-looking predictions, found that intelligent automation is becoming increasingly popular. are already using RPA or actively scaling it, as companies strengthen resilience in an uncertain climate.

According to the survey conducted by Enterprise Technology Research (ETR), companies implementing or planning RPA initiatives stated that increasing productivity was their number one goal, and an overwhelming majority (78%) have already realized these gains. Where more than 100 bots were used, companies said they were more likely to achieve their goals. After productivity, shifting the workforce to more innovative, higher quality jobs and cost savings were the second and third most common reasons for using RPA. However, among customers who have used RPA for an extended period of time, the pandemic was the main reason for the increased adoption.

Additionally, Automation Anywhere’s third quarter 2020 data shows that 67% of new customers chose cloud RPA because of the speed of deployment and flexibility as remote work continues to be valid in many organizations.

“The ETR survey and our own customer analysis uncovered obstacles to the introduction of RPA, such as: B. IT infrastructure requirements and limited expertise. That’s why customers are turning to the cloud for answers, ”said Mihir Shukla, CEO and co-founder of Automation Anywhere. “Driven by the global pandemic, the cloud has become the platform of choice for RPA deployments, reducing the burden on IT resources and offering better security, reliability and a lower total cost of ownership than on-premise solutions.”

Looking ahead, over half (57%) of companies expect to invest more in RPA and intelligent automation to increase employee productivity and improve customer experiences, with the number of bots expected to double in the next 12 months .

“At Salesforce, it’s important that our people focus on creative work and innovation rather than manual, routine business tasks,” said Wing Yu, salesforce senior vice president of business technology. “This is where bots come into play. Working with Automation Anywhere has saved us over 40,000 hours. For the future, we plan to support the entire company with automation solutions that offer added value, reduce errors and increase productivity. “

The Now & Next: State of RPA report combines Automation Anywhere customer data with survey results to provide insights, best practices, trends, and recommendations for companies currently deploying or planning RPA and AI.

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July 3, 2021