Lloyds Banking Group’s RPA Analyst shares his secrets to automation success

Customer experience

Later this week, Seth Adler is joined by Sai Giridhar Ramasamyexplaining what it means to be one RPA Analyst and COE Resource at Lloyds Banking Group. He discusses the importance of merging companies with technology and shows what it means to qualify employees; “All you are looking for are people who have a bit of an inclination towards logical thinking and a bit of developmental knowledge …”

Sai talks about how his mission is to find ways to simplify and automate processes; “You have to find faster solutions”, comply with regulations and think “intelligently”, and do so within a certain period of time.

He discusses the process in which they integrate and introduce ‘Chatbots“To use RPA. By giving away the robots’cognitive abilities, ‘it drives robots to do more than simple instructions; You go from commands like “click this link” to having the robot complete the cycle in the chatbot itself.

“People have to keep up with new technology, which is not always the case in companies… This is where Lloyds is unique; We don’t go into our traditional IT, we have our own machine learning team, which we call Machine Intelligence Programs, under which we have various robot and process automation laboratories. We try to think and find new ways of doing things, and we have the flexibility to test it. ”

Contradicting our previous one Podcast with Anders Emil Balk at Dankse Bankwhere they use multiple providers and have a close relationship with their IT team, Lloyds Banking Group has chosen to focus their energy internally; “The COE as a whole offers a lot more than just infrastructure, we provide developer training for business users. We have access to management teams who give access to the robots. We have a technical team that supports the maintenance of the infrastructure and we have our own operations team that operates and maintains the robots for the business users. It’s an internally provided service, it doesn’t go outside of Lloyds. ”

Sai brings his in-depth knowledge of his role in the Center of Excellence department to his background in computer technology and his 7+ years as a business analyst; “I understand what business is and I bring it to technology. I understand what the technology can do and then bring both of them together. “

Sai also answers the million dollar question; each branch should remain in its own branch, or every business should become a tech company? Find out how he reacts in the following podcast:

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June 19, 2021