ITC Infotech recognized as a ‘Strong Performer’ in the Midsize RPA Services, Q1 2021 report

Bangalore, India, June 28, 2021 / PRNewswire / – ITC Infotech, a leading global provider of technology services and solutions, was featured prominently as a “Strong Performer” in The Forrester Wave ™: Midsize RPA Services, Q1 2021.

Forrester identified 12 major midsize Robotic Process Automation (RPA) service providers that mattered most and performed a 21 criteria performance evaluation. The service providers were comprehensively assessed on the basis of their current offer strength, their strategic strength and their market presence.

“ITC Infotech’s service offering shows a wide variety of use cases in key industries, from infrastructure monitoring to RPA-based test automation. The company has invested in skills to develop a deep process understanding. Its bot-monitoring framework offers self-healing, reusability , and change monitoring … ITC Infotech is a good fit for companies that have a variety of automation options and find a good fit with their vision of human-centered automation. “ wrote Leslie Joseph, Principal Analyst, Forrester in report.

“Our rating by Forrester as a ‘Strong Performer’ among the leading mid-sized RPA service companies is very encouraging. Our human-centered approach to automation and focus on helping our customers achieve sustainable values ​​and results are paying off. We strive to provide significantly differentiated automation offerings for customers and will continue to invest in building our capabilities to strengthen our market offering,“said Sandeep Kumar, Senior Vice President & Head of Global Consulting, ITC Infotech.

ITC Infotech wants to help its customers realize the potential through well thought-out, human-centered automation.

The company has made significant investments in its indigenous “digital buddy” bot personas, which support specialized roles in industries such as retail and consumer goods. ITC Infotech is also investing in the creation of automation packages for ISV products and the development of an automation-centric digital workplace platform. The company’s roadmap is to deepen its focus on core investments in three directions: creating industry-leading centers of excellence, embedding automation in core IT services, and developing its bot personas.

About ITC Infotech

ITC Infotech is a leading global provider of technology services and solutions led by Business and Technology Consulting. ITC Infotech offers business-friendly solutions that help customers achieve success and future readiness by seamlessly bringing together digital know-how, strong industry-specific alliances and the unique ability to leverage the extensive expertise of the companies in the ITC Group. As a long-term and sustainable partner, the company provides technology solutions and services to companies in industries such as banking and financial services, healthcare, manufacturing, consumer goods, travel and hospitality through a combination of traditional and newer business models.

ITC is one of India leading private companies and a diversified conglomerate with businesses in consumer goods, hotels, cartons and packaging, agriculture and information technology.

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June 28, 2021