Intelligent automation: The future of RPA

Robotic process automation (RPA) is transforming business processes in nearly every industry by streamlining data entry and other low-level tasks. Now the technology that populates digital forms in a fraction of the time it takes people to do the same is updated long overdue.

Advances in machine learning (ML) and artificial intelligence are paving the way for intelligent automation (IA), a smarter brand of RPA that learns to run entire business processes in context rather than as a series of discrete tasks.

“The computing power is there, the data sets are there and the imagination is there,” says Yousuf Khan, CIO of the RPA provider Automation Anywhere. “The future of RPA is intelligent automation.”

IA includes algorithms that can perform tasks like handling exceptions, orchestrating decisions, or even looping chatbots for conversational messages, says Craig Le Clair, an analyst with Forrester Research, whose book “Invisible Robots in the Silence of the Night.” : How AI and Automation Are Restructuring “Workforce is tracking the rise of software-based agents.

The promise of IA

April 13, 2021