How the Power-Packed Combination of RPA and BPM Accelerates Digital Transformation, IT News, ET CIO
From Raghav Sriram
The world is experiencing an unprecedented digital transformation. RPA and BPM are rapidly driving digital transformation – a compatible combination that results from an experiment and an accumulation of logic that promises to bring innovation and something better at every stage.
Companies redefining their business strategy to embrace the digital ecosystem often face challenges due to a narrow approach. A combination of Business Process Management (BPM) and Robotic Process Automation (RPA) can help them drive their digital transformation by overcoming the limitations associated with each approach. While one focuses on streamlining end-to-end business processes, the other helps automate repetitive tasks. Adopting this hybrid approach can lead to streamlined and effective processes while improving productivity. This saves time and effort, resulting in cost savings and increased revenue.
Different and yet similar
Although these are two different areas, they have a common goal – to improve processes and, ultimately, productivity. BPM focuses on streamlining processes. This includes the analysis of existing processes, the identification of opportunities for improvement and the development of an optimization solution. On the other hand, RPA provides a robotic workforce that automates routine and time-consuming tasks. It works processes like a human, but faster and saves the human time for other critical and innovative tasks. In contrast to BPM, RPA does not completely optimize the process, but replaces human effort and speeds up the work.
Let’s use an example to understand how BPM and RPA work. We all know that insurance claims are a complex process. With the help of RPA, all repetitive tasks can be automated, e.g. For example, processing customer data for the claims by training a bot to get data from specific locations and generate the report. On the other hand, BPM can be used for end-to-end process optimization, resulting in easier execution, time savings and better transparency. Both have a similar goal individually, but a different sphere of influence. But what if we combine them for a better result? This combination can be a powerful solution for achieving enterprise-wide digital transformation and operational efficiency. Let’s examine in depth how they complement each other by introducing a few areas in which they can work together:
RPA is trained to follow a few instructions, such as: B. a logic. However, when we talk about data processing and management, there are exceptions. When a bot encounters a case or situation that is new to it or that it is unfamiliar with, it is often lost, unless programmed otherwise to handle the specific exception. Here, BPM can adopt the exceptions as an actionable activity. With BPM, you can set up a process to handle complex exceptions efficiently by defining the SLAs, adding the necessary information, and monitoring exception handling performance.
- Faster and more efficient completion of a process
BPM makes it easy to define a process or function to significantly improve operational efficiency. But what if there is one task in the cycle that affects the pace of the entire process? This task can be assigned to a bot to save time and effort. Therefore, adopting RPA can significantly reduce the time it takes to complete a process
- Decisions involved in the approval process
Relying on a machine completely to make decisions is not logical and is never recommended. RPA is data driven. You cannot take the risk of a decision related to the approval process being made by using predefined logic without human intervention. BPM plays a key role here. A fair and well thought-out separation, in which some decisions are automated and important ones passed on to a person, leads to a defined approval process.
It is clear that the joint implementation of BPM and RPA in all business processes such as insurance claims leads to a refined, efficient and structured data flow, processes this and finally issues the necessary approvals at BPM. RPA takes up a significant amount of the manual work in the process, e.g. B. retrieving customer data or incorporating minor decisions along the way, resulting in an overall improvement in the process.
Both BPM and RPA deal with automation from different perspectives. When combined, they can deliver a more end-to-end automated solution than either alone. It’s always a good idea to leverage the strengths of these two technologies and let this powerful combination catalyze your digital transformation!
The author is VP, Global Sales and Customer Success, Vuram
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