Helping Freelancers Start Out Well And Experience Early Success
I found some interesting research on the impact of an employee’s positive boarding experience and found it worth sharing with others #freelancerevolution Reader. While much of HR practice does not meet the specific needs of the global freelance community, there are certainly some important lessons we can learn and apply from HR, and boarding is an especially rich affair. According to Bamboo HR, among employees with a positive onboarding experience: 87% say they have good clarity of roles; 89% say they are engaged; and 91% say they have a strong association with the organization.
These are good results and should be relevant to the experience of freelance platform members as well. Ultimately, the clarity of roles, engagement, and connection to the platform should translate into higher productivity and overall revenue, as increased engagement to the entire platform member is likely to improve lead-sharing and hunt in packages. Additionally, there is no more important outcome for a platform than retaining its top performing and most dedicated freelance platform members.
We know that freelancers expect five results from their platform and are likely to lose engagement and engagement if those results are not provided:
- Interesting, fairly paid job
- A continuous flow of project opportunities that builds trust and commitment to the platform
- Administrative, business and marketing support
- Opportunities to future-proof my skills and experience
- Membership in an active professional community that makes me better
How well do freelance platforms help their members get off to a good start and achieve early success? We asked a group of platform CEOs:
As a new freelancer, I’m not sure how to be a successful solo preneur. How does your platform set up new full-time freelancers for success? What are the top 1-2 challenges that I can overcome with your platform?
This is what they said:
Chandrika Pasricha CEO To bend “The success of a consulting platform depends on the quality of the work and our goal at Flexing. The goal is to match the maximum number of consultants in our community to the tasks and provide support to ensure that they do well. The first projects are crucial to establish a positive cycle and build trust in the platform. Our team supports this with feedback on early proposals and project budgets from freelancers, proactive marketing from consultants based on qualifications, and operational support with invoicing / payments / tax inquiries. We maintain frequent contact with regular freelancers and offer insight into upcoming projects to help them plan. We also involve them in the joint creation of project teams for larger project areas with corporate customers. ”
Charly Gaillard, CEO Sneakers + jackets “As more and more employees become freelancers every day, we offer first-class support with setup. To this end, we will help you choose the right type of company or legal framework and with registration. Advice on the right level of protection (medical care, life insurance, labor insurance); Tips on how to organize your resume to increase impact and most importantly, train them to successfully conduct customer interviews. “
Stephanie Nadi Olsen, managing director We are rosie “I founded We Are Rosie after hearing from dozens of independent marketers about business development and staying paid challenges. Being both the marketer and the person in charge of filling the sales pipeline can be difficult We alleviate that pressure by connecting our community to project opportunities from Fortune 500 brands to run business development effectively. We also provide unified compensation to our consultants and eliminate the horrific long payment terms that independent businesses must meet by our consultants pay weekly. “
Alex Hirst, Co-CEO Hoxby “Hoxby is a community and since we work in teams and have an in-house support network, we hope no one feels alone. One way we can help is to run a self-billing system: We pay our working freelancers Same Day Every month, regardless of when the customer pays, the billing and fee tracking headaches are eliminated. Our community also benefits from technical support, access to premium technology platforms, training and mentoring, and our collective intelligence Employee. “
Sandeep Dhillon, CEO Talmix “As soon as the consultant is registered with Talmix and approved to join our network, they will receive an email with our welcome package and instructions on how to maximize their experience with us. Our website has an extensive resource section with guides to help our talents succeed. We also offer discounted access to outside services such as resume creation and review, and essential services for freelancers such as corporate insurance. We also always make sure there are multiple feedback channels to make sure we are constantly improving and giving freelancers the best support they need. “
Ryan Gill, CEO Communo “As soon as a freelancer creates a profile on Communo, he can not only find work, but also joins a community. Our best members get tremendous value from working with freelancers. Belonging to Communo doesn’t make entrepreneurship easy, but it does make it easier because everyone is there to support, promote and share best practices. As well as finding work to apply for, members can improve how they plan and evaluate projects, how to position themselves better, how to find team members, how to improve their finances, etc. ”
Leslie Boy, CEO Weem “We offer various services to future and new freelancers. Lots of people call us while they’re still in their decision-making process, and our partners and talent managers take the time to advise: how much activity to expect, what their daily rate is, and how weem works. As soon as you join our community, we will provide a list of the negotiated offers: accountants, supplementary health insurance, banks, collaboration rooms and coaching. We also launched an initiative called les indépendantes to promote gender equality among top freelancers, offer peer mentoring to prospective or new freelancers, and give them tips on how to thrive on this new career path. “
Tash Menon, CEO mash “We’re just referrals and our MASH recruiting strategy is focused on ‘thinking about pure skills.” MASH employees are represented on four continents. When they are taken on board by our community manager, we connect them to other community members, who share common interests We believe that this bond survives if people don’t see each other regularly and a stronger culture and sense of belonging can be developed. We focus on building strong microcultures within each of our MASH Up teams: We care every freelancer understands how we plan and conduct meetings, share the workload, make decisions, give each other feedback, mix virtual and face-to-face meetings, and respect individual styles, all of which is documented so that everyone is clearly aware of their roles and responsibilities. “
Louise Doorn CEO HelloMaaS “New freelancers start freelancing for a reason. And we want to make sure. Hence our slogan,” Bring back the FREE freelancers. “We let them tell you what work they like best, who they want to work for and in Which industry projects? Fixed price, no hassle, no problem. Or maybe no projects at all? We also offer this freedom. Consult customers in our Flex team pools and start before the briefing is even there. “
Christoph Hardt, managing director Comatch “In COMATCH, we personally support freelancers from the moment they join our network. The first step is to make an on-boarding call to understand their experience, project preferences, and work style. We advise you on optimizing your success profile and support you every step of your freelance journey with a range of webinars, courses and tools tailored to your needs. We empower them to lead a working life that is more than just a job. “
Take that away
In the introduction to this piece, I described the positive aspects of good introductory practice. On the other hand, an article by Business News Daily reporting on a study by CareerBuilder points out the negative effects of an inadequate or poorly executed onboarding effort on morale, productivity, and retention. Other studies report that 69% of those who have a positive experience on board are more likely to stay with the organization.
Does your platform have an effective onboarding process that enables freelancers to achieve early success, connect with platform mates, understand the platform’s culture and values, learn the rules and guidelines, and feel a strong connection with the platform? If not, you can learn a lot from the advice of our Board of Directors.
Long live the revolution!