Federal Leaders Discuss the Future of RPA

Automating robotic processes has shown promise in reducing the time it takes to validate federally managed benefits and optimize customer service.

Essential agency functions that would have required considerable man hours to manage – often up to delays and backlogs – can be optimized through digital tools and automation technology. Hear from federal technologists as they discussed automating robotic processes to increase process efficiency, customer loyalty, and reduce waste and fraud during The Future of RPA event on Nov. 5th.

Bots are used by agencies like Veterans Affairs to help the country’s veterans manage claims and improve the usability. Features like this also have benefits for employees who can rely on automation to free up their time to work on more meaningful work. For example, what the Department of Health and Human Services learned was why RPA keeps people happy in many business functions. Defense-oriented personnel also provided information on the impact of the tool on national security innovation.

Speakers include:

  • Sudhir Goel, Senior Solutions Architect, Optum Serve
  • Ranjeev Mittu, Branch Manager, Information Management and Decision Architectures, Navy Research Laboratory
  • Barbara Morton, Assistant Chief Veterans Experience Officer, Department of Veterans Affairs
  • Sheila Conley, Assistant Assistant Secretary of Finance and Assistant CFO, Department of Health and Human Services
  • James Gregory, RPA Program Director, General Services Administration
  • Drew Jaehnig, Head of Industrial Practice, Public Sector, Bizagi
  • Erica Thomas, RPA Program Manager, Department of Defense
  • Dr. Ravi Thyagarajan, S&T Portfolio Director, Army Futures Command
  • Jon Walden, CTO for America, Blue Prism
April 5, 2021