Consultants should embrace RPA to grow their client impact
Robotic process automation, an increasingly popular technology, can lower costs and increase productivity, accuracy, data analysis and decision making. The Center for Management Consulting Excellence recently hosted an evening symposium that looked at how robotics can help consultants improve their impact on customers.
The Center for Management Consulting Excellence was founded in 2017 by the Worshipful Company of Management Consultants, a modern paint company based in the City of London, UK. The center aims to identify and share key new ideas for business consultants and develop their performance for the benefit of their clients and the economy in general.
One of the key areas where the institution currently recommends that consultants can make improvements is the implementation of Robotic Process Automation (RPA). RPA is widely recognized as an important factor in organizational transformation and is a process that uses software programmed to perform basic tasks autonomously across applications, reducing the burden on employees of repetitive, simple tasks becomes.
According to the Center for Management Consulting Excellence’s 2019 report on “Consulting Skills for 2030,” consulting skills in selling and delivering work related to robotics need to change dramatically in this decade. This prediction is in line with broader developments in the marketplace as automation and artificial intelligence are also being heavily touted to fundamentally change the meaning of “work” over the next few years.
To reinforce this even further, the Center for Management Consulting Excellence recently hosted an evening symposium that looked at how robotics can help consultants better serve their clients’ needs. The key message of the night for consulting firms was clear: start now for maximum benefit in a $ 30 billion market.
The event was led by two RPA experts who chaired the symposium. Keith Stagner is the CEO and founder of T-Impact, which uses technology to deliver rapid performance improvements, while Guy Kirkwood is the chief evangelist at UiPath, a provider of RPA software and the fastest growing enterprise software company in history.
The duo mostly directed their comments to business consultants, but the advice offered should be of interest to many companies around the world as RPA’s ability to help consulting firms deliver digital transformations to their clients becomes ubiquitous. This is not limited to large practices; Niche consulting firms have excellent domain knowledge that makes it much easier to scale RPA when working with their SMB clients.
The experts also pointed out that RPA-as-a-Service, based on the cloud, enables smaller consulting firms to offer their customers variable pricing models. This can help reduce risks and costs, and enable companies to grow their own businesses faster and more effectively.
Referring to RPA implementation partners like T-Impact, Kirkwood and Stagner added that their value cannot be overstated as the lessons learned would reduce time to value for both management consultancies and their clients.