Category: RPA Business Analyst

First Consulting helps BDO to build new RPA capability with UiPath

Global accounting and consulting firm BDO is working on its own digital transformation to drive the use of Robotic Process Automation in its work. Management consultancy First Consulting supports BDO in designing the RPA trip and in setting up its internal RPA functions.

Robotic Process Automation describes a process that uses software programmed to perform basic tasks autonomously across applications, reducing the burden on employees of repetitive, simple tasks. RPA can be developed and deployed in a matter of weeks. It is extremely inexpensive and can usually show a return on investment within a few months. It is known to dramatically improve the speed and accuracy of processing, resulting in faster and higher quality of service for customers.

Last year, BDO examined the value of Robotic Process Automation and concluded that the technology has the potential to improve the company's service offering as well as its internal operations. Based on this analysis, the professional services company has included RPA in its ICT strategy for the years to come. This was already the first robot that was delivered to BDO and has since been put into operation by the company.

First Consulting advises BDO on all aspects of the provision and scaling of the technology throughout the company - from building skills to governance structure and processes to architecture and IT infrastructure. The joint team from BDO and First Consulting has now also taken the first steps to set up an internal RPA capability.

BDO is facing a key year for its business, particularly in the UK where it has recently become the fifth largest provider of auditing and advisory services in the country. As the company continues to expand its market lead in junior auditing over the Big Four, the effective use of innovations such as RPA could prove to be key in the future.

With RPA on board, BDO's ICT department aims to increase employee satisfaction by eliminating a number of often boring (repetitive, administrative) tasks. Automating such tasks can also increase the company's productivity for professional services, as employees have more time for value-adding activities. In addition, RPA can carry out tasks and processes with a lower error rate than humans and thus improve BDO's internal processes.

In cooperation with the RPA provider UiPath, First Consulting tried to apply its best practice methodology for the RPA growth model during the project at BDO. The approach distinguishes three different growth phases, starting with RPA, structuring RPA and scaling RPA.

The project results are delivered through an agile approach. According to the engagement partners, the following results were achieved over a period of six weeks:

  • Development of a first robotic process that creates direct value for the company and contributes to the 360-degree customer view by migrating information from two systems to another system;
  • Consultation and implementation plan for the technical design related to RPA, ICT guidelines, a security questionnaire and a basic infrastructure;
  • A roadmap for establishing an in-house RPA capability, including the following components: processes and governance, change management, and skill building and training;
  • Plan to set up performance tracking / monitoring and reusability of robotic process components.

So far, First Consulting and BDO have enjoyed a pleasant and productive cooperation and achieved "tangible results". According to the First Consulting team commissioned by the project, the close correspondence between the company's norms and values ​​was a key success factor. In the coming period, First Consulting and BDO are investigating opportunities to develop digital functions in other BDO business areas.

Roel van Overdam, Head of RPA at First Consulting, said of the collaboration: "Our pragmatic, objective approach has clearly paid off."

Connected: First consultation: is the RPA implementation going in the right direction?

April 17, 2021

Robotic Process Automation (RPA) Platform Training Market Report-Development Trends, Threats, Opportunities and Competitive Landscape In 2020

The globe Robotic Process Automation (RPA) Platform Training Market is expected to grow at an astonishing CAGR of XX% in the forecast period 2020-2027, highlights a new research report from the database RMoz. This report provides a comprehensive study on a wide variety of aspects including growth opportunities, historical and current trends, restraints, drivers, and challenges of the global Robotic Process Automation (RPA) Platform Training Market. This comprehensive report sheds light on industry trends, market drivers, and competitive analysis to assist potential market participants and emerging players in making critical decisions.

The Covid-19 pandemic has disrupted almost all industrial sectors. It has had a negative impact on all aspects of the life of large populations around the world. The new research report provides in-depth insights into the impact of Covid-19 on revenue, revenue, and overall growth of the global Robotic Process Automation (RPA) Platform Training market.

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The report on the Global Robotic Process Automation (RPA) Platform Training Market has an in-depth study of the major companies in this market. Hence, a reader gets access to trusted information on key statistics like volume, share, production capacity, production, revenue, and revenue of all players in the Robotic Process Automation (RPA) platform training market. In addition, the study sheds light on various trend strategies used by the main players. Joint ventures, mergers, acquisitions, collaborations, product launches, and partnerships are some of the key strategic moves companies are taking in the Robotic Process Automation (RPA) platform training market.

The list of companies profiled in this report includes the following names: UiPath Training, RPA Academy, Blue Prism, Anexas, Digital Workforce Academy, Automation Everywhere, Cignex Datamatics, Kelly Technologies, Symphony, Tek Classes, Virtual Operations

Robotic Process Automation (RPA) Platform Training Market

In terms of region, the global Robotic Process Automation (RPA) Platform Training Market is segmented into the following categories:

  • North America (USA, Canada and Mexico)
  • Europe (Germany, UK, France, Italy, Russia and Spain, etc.)
  • Asia Pacific (China, Japan, Korea, India, Australia and Southeast Asia, etc.)
  • South America Brazil, Argentina, Colombia and Chile etc.)
  • Middle East and Africa (South Africa, Egypt, Nigeria and Saudi Arabia, etc.)

The assessment provides comprehensive data on the recent product development activity and advanced technologies contained in the global Robotic Process Automation (RPA) platform training market. Apart from that, it highlights current research and development activities from key companies in the Robotic Process Automation (RPA) platform training market. The study provides regional and country-specific statistics on production, sales, share, volume and sales of the global market for RPA platform training (Robotic Process Automation).

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Due to the product type, the market was mainly split into:

  • Online training
  • training

On the basis of end users / applications, the market mainly split into:

  • Industry segmentation
  • Academic sector

The main focus of this research report in the Robotic Process Automation (RPA) Platform Training Market is on studying the following key points:

  • Growth Opportunities, Drivers, Restrictions, and Challenges in the Robotic Process Automation (RPA) Platform Training Market
  • Unbiased perspective on market performance
  • Latest trends and developments in the Robotic Process Automation (RPA) platform training market
  • Competitive landscape and diverse business strategies of the players in the industry
  • Potential and Niche Segments of the Global Robotic Process Automation (RPA) Platform Training Market
  • Important market regions with promising growth opportunities
  • Current, Historical, and Potential Sizes of the Robotic Process Automation (RPA) Platform Training Market

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The study provides reliable answers to various key questions such as:

  • What is the current volume, proportion and size of the global market for Robotic Process Automation (RPA) platform training?
  • What is the growth rate at which the market will grow in the assessment period 2020–2027?
  • What are the major regions of this market?
  • What are the main drivers of the global Robotic Process Automation (RPA) platform training market?
  • Which region of the Robotic Process Automation (RPA) platform training market will grow the fastest in the years to come?
  • What are the latest technological advances made by players in the Robotic Process Automation (RPA) Platform Training market?
  • What key trends will help drive this market's growth in the years to come?
  • What are the risk factors likely to hinder the expansion of the global Robotic Process Automation (RPA) platform training market in the coming years?

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April 17, 2021

5 Tips for Designers New to WordPress

WordPress design opens up enormous possibilities for both designers and developers. What's more, you can bet this isn't just a passing fad. WordPress is really great, and it's definitely here to stay.

If you haven't jumped on the WordPress cart yet, you have certainly missed a lot. Don't worry, it's never too late to sign up. If you're a designer (graphic or web) and considering switching to WordPress, here's some advice to help designers new to WordPress.

1. Decide whether you can work with PHP code

I don't know if this is the case for most designers, but I feel like the biggest hurdle they face when they become a WordPress designer is the code. I don't remember this being a problem for me when I first got my hands dirty with WordPress design, but I had some programming experience with Java and C before I got interested in WordPress design, so for me PHP wasn't a monster. Perhaps this is why I find it difficult to understand how a designer, especially a web designer who needs to be familiar with code like HTML and CSS, can freak out at the sight of PHP code.

However, I know a lot of designers, some of whom are far better designers than me, who just can't handle this horrific PHP monster. For example, this article explains why WordPress code (and WordPress itself) is way too much for some graphic designers.

So if you want to be a WordPress designer, you should learn some PHP. Of course, you can do without it if you work closely with a WordPress developer. You can always rely on them for help, but you can easily become dependent on them.

On the other hand, the fact that many designers learn to code doesn't mean you have to. If you really hate code, you don't have to force yourself to do something that you are not enthusiastic about.

All you have to do is decide whether or not to get started with WordPress design is a good idea. Even if you force yourself to just because everyone else is, it might turn out to be too much pain and not so much gain. It's just pointless.

2. Familiarize yourself with the structure of a WordPress theme and how WordPress works

After you've made a bold decision that you can handle some (or more) PHP code, the next step is to familiarize yourself with the structure of a WordPress theme and how WordPress works in general. Fortunately, there is a lot of information on this.

For example, this post is a nice and easy introduction to the internals of a WordPress theme. While you won't become a topic guru after reading it, this is a good place to start. You may also want to check out this reference for more information on WordPress CSS.

3. Check the WordPress specific CSS

If you have a background in web design, you should already be familiar with CSS. The good news is that most of this knowledge is reusable. In other words, the CSS you know from static sites is the same one you use with WordPress.

However, there is also WordPress-specific CSS that you can't do without. Check out this tutorial for more information on CSS classes and IDs. Unfortunately, there isn't a definitive guide on this topic just because there are a lot of topic-specific CSS for you to discover for yourself.

If CSS is too much for you, there are drag and drop frameworks. However, my honest opinion is that they are not for professional designers. These frameworks work well for quick and dirty tasks. However, if you want to create real designs, you simply can't do it without manually coding CSS.

4. Examine the internals of existing topics

One of the best ways to learn WordPress design is to examine the internals of existing topics. The key here is picking good subjects - you won't learn from the bad designers, will you?

I am not going to recommend any particular topic as it is very subjective. Rather, I'd recommend going to the official WordPress theme directory and downloading a number of the most popular themes. Install them and test them. When you are happy with the look and feel of a particular topic, you can begin to decompose and learn.

5. Read a lot about WordPress

WordPress is constantly changing and if you want to stay up to date, you have to read a lot. New WordPress versions are constantly being released. When you add plugins and themes, there is a lot to do. Of course, it's not realistic to expect that you know everything about WordPress (you don't have to), but you need to at least follow the most important changes.

If you like WordPress, you will most likely enjoy reading about it too. In addition to WordPress blogs, WordPress forums are another resource to review. These are great places to share ideas and experiences with fellow WordPress designers. In a good WordPress forum like the one on or, you can learn a lot just by reading the questions that other designers, developers, or regular users ask.


A career in WordPress design can be very rewarding. WordPress is the most popular CMS platform on the web for a reason. However, if you really don't like WordPress, there is no point forcing yourself to do it. This is why you really need to give yourself an honest answer to the question - is WordPress right for you? If you think WordPress has a lot to offer you, take it seriously. You may have to spend long hours in front of a computer, but when you love what you do, its easier to overcome.

April 17, 2021

Robotic Process Automation (RPA) Market Opportunities, Top Manufactures, Industry Growth, Share, Size, Regional Analysis and Global Forecast to 2027

Fort Collins, Colorado: The detailed overview of Robotic Process Automation (RPA) Market 2021 brings you sales statistics, technological factor analysis of the market, industry chain structure and market shares, size, and growth analyzed in this report. Additionally, this report includes industry guidelines, definitions, specification classifications, and a variety of uses. With this Robotic Process Automation (RPA) market report, you will be sure to stay up to date on information about the cutthroat competition for market share and control among elite companies.

Scope of the report:

This report is an expert study by Reports Globe covering the overall structure of the Robotic Process Automation (RPA) market industry. The first part of the report explains the market summary, requirements, product description, objectives, market valuation, and detailed analysis. The report describes Global Robotic Process Automation (RPA) market value and growth rate from 2021 to 2028. Next, to provide a comprehensive market study, the study will next be divided into type, applications, and regions. This study describes the general growth dynamics, competition analysis and development prospects in different regions or regions.

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The report also includes an in-depth analysis of the competitive landscape and behavior of market participants. In this way, market participants can familiarize themselves with the current and future competitive scenario of the global Robotic Process Automation (RPA) market and take strategic initiatives to gain a competitive advantage. Market analysts have conducted in-depth studies using research methods such as PESTLE and Porter's Five Forces Analysis. Overall, this report can prove to be a useful tool for market participants to gain a better understanding of the global Robotic Process Automation (RPA) Market and to understand key prospects and ways to increase their profit margins.

Main actors mentioned:

Market segmentation for Robotic Process Automation (RPA):

Based on the region:

• North America (USA, Canada and Mexico)
• Europe (Germany, France, Great Britain, Russia and Italy)
• Asia-Pacific (China, Japan, Korea, India and Southeast Asia)
• South America (Brazil, Argentina, Colombia, etc.)
• Middle East and Africa (Saudi Arabia, United Arab Emirates, Egypt, Nigeria and South Africa)

(Exclusive offer: flat 30% discount on this report)

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The Robotic Process Automation (RPA) market report has been segregated based on various categories such as product type, application, end-user, and region. Each segment is rated based on the CAGR, share, and growth potential. In the regional analysis, the report highlights the potential region that is expected to create opportunities in the Robotic Process Automation (RPA) market in the coming years. This segmented analysis will surely prove to be a useful tool for readers, stakeholders, and market participants to get a complete picture of the Robotic Process Automation (RPA) market and its growth potential in the years to come.

Main advantages of the report:

  • Global, regional, country, product type and application market size and its forecast from 2021 to 2028
  • Identification and detailed analysis of the key market dynamics like drivers, restraints, opportunities, and challenges that are influencing the growth of the market
  • Detailed analysis of the industry outlook with market specific Porter Five Forces analysis, PESTLE analysis and value chain to better understand the market and develop expansion strategies
  • Identification of the most important market players and comprehensive analysis of their market shares and core competencies, detailed financial situation, key products and unique selling propositions
  • Analysis of the strategic initiatives and competitive developments of the main players such as joint ventures, mergers and new product launches in the market
  • Expert interviews and their insights into market shifts, current and future prospects, and factors that affect vendors' short-term and long-term strategies
  • Detailed insights into emerging regions, product types, applications with qualitative and quantitative information and facts
  • Identification of the key patents applied for in the area of Robotic process automation (RPA)

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Some points from the table of contents

Chapter 1 Market overview

Chapter 2 Company profiles

Chapter 3 Market competition by players

Chapter 4 Market size segment by type

Chapter 5 Market size segment by application

Chapter 6 North America by country, type, and application

Chapter 7 Europe by country, type and application

Chapter 8 Asia Pacific by Region, Type, and Application

Chapter 9 South America by country, type and application

Chapter 10 Middle East and Africa by Country, Type, and Application

Chapter 11 Research Findings and Conclusions

Chapter 12 appendix

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April 17, 2021

Alongside productivity, RPA can enable a multitude of benefits

According to a study by Protiviti in collaboration with ESI ThoughtLab, cross-industry organizations want to significantly increase their spending on the automation of robotic processes (RPA). While the spend is mainly used for operational functions, the technology's track record means that RPA will expand to virtually all business functions in the years to come.

After surveying around 450 executives from large companies (78% of the companies surveyed have annual sales of over 1 billion US dollars) in several regions and industries, the authors have once again confirmed why the automation of robotic processes is one of the most discussed new technologies . Companies that use RPA in their processes benefit from this. While much of the focus is on operational benefits such as increased productivity and cost savings, use cases show that RPA can actually "deliver a multitude of benefits," said Tony Abel, General Manager at Protiviti.

"Today, RPA is the linchpin for lean and agile processes that empower companies by increasing efficiency, accelerating time to market, and improving financial performance." When asked how RPA improves its business, while productivity was the number one priority, two aspects that focused on the customer experience - better product quality and customer satisfaction - took second and fourth place.

"While we view RPA as a major driver of improved performance and efficiency, the impact correlates with accuracy and customer experience," said Prakash Mall, senior director of RPA at Target and one of the respondents surveyed.

Companies are also learning firsthand that many RPA investments can interact with synergies. For example, a retailer uses RPA to manage their supply chain to avoid inventory outages that can frustrate customers. Bots automatically reorder inventory when the inventory management system indicates that supply has dropped to a certain level. Not only are goods in stock more reliably at this large retailer, but store managers also have more time to focus on the customers in their stores.

"Often the biggest advantage of RPA is the time and bandwidth that are unlocked when automating tasks," commented Jonathan Wyatt, General Manager at Protiviti.

Another advantage of RPA highlighted in the study is the potential to solve complex IT challenges in a lean and agile manner, sometimes temporarily. For example, robotics can help companies make progress while still working with outdated legacy systems. Peter Henstock, a senior data scientist at Pfizer, said that bots can "bypass" legacy systems by extracting data from various systems that are not connected. The bots can then do the tasks that these systems cannot do on their own.

Sharon Lindstrom, executive director of consulting firm Protiviti, added, "Technologies like RPA can extend the life of many of these legacy investments and extract more value than they ever thought possible."

Invest in RPA

With that in mind, it's no surprise that companies are investing heavily in RPA and planning to devote even more resources to developing their RPA skills over the next two years. They currently spend an average of between $ 1 million and $ 10 million on RPA, the size of which depends heavily on a company's RPA lifetime.

RPA runtime

Survey data found that financial services and technology / media / telecommunications companies came out on top, followed by healthcare, consumer products (including retail) and manufacturing companies. Energy and utilities have made the least progress at only 9% at the mature or advanced stage. While all industries expect progress in the next two years, not much will change in the relative position of the players - those currently at the top will retain their advantage.

“Although many companies are in the early stages of implementing RPA, every company that participated in our survey plans to expand their RPA usage within the next two years. While fewer than one in five companies are currently in the mature or advanced stage of RPA development, this proportion is expected to more than double in the next two years, ”said Abel.

Implement RPA

In addition to the fact that advances in RPA are not cheap, companies using this technology face a number of challenges when adopting it. The inability to prioritize potential RPA initiatives is cited as an obstacle by 40% of respondents, while 30% think their scattershot approach has made it difficult to track the best uses of RPA. Other challenges that are most common are concerns related to cybersecurity (40%), regulation (30%) and the shortage of skilled workers (24%).

April 16, 2021

RPA and talent the key to powering businesses

Article from Konica Minolta, National IT Solutions Sales Manager Seth Butcher.

As companies pivot business models and procedures to cope with the current disruptions, cost optimization becomes an essential process for sustainability. Although most companies have already cut unnecessary costs, they may need to do more to make their business resilient for the future so that they can emerge from the crisis successfully.

A fundamental way to do this is to consider technologies that can be used in the business to streamline processes, reduce costly errors, and keep people focused on important tasks.

Many companies are recognizing the cost and productivity benefits that robotic process automation (RPA) offers. RPA creates a digital workforce that uses machine learning to work autonomously or in partnership with human employees. This combines human creativity and judgment with the reliability and predictability of robots.

Most organizations are under extreme financial pressure to reduce costs. However, there is only so much that can be reduced without affecting business operations and processes. Businesses need to ensure that they remain competitive and continue to provide high quality services or products to their customers. Technological solutions like RPA are the next key to unlocking a sustainable business by reducing costs, streamlining processes and optimizing talent.

With the right technology, businesses don't have to cut costs as they run the risk of slowing operations or becoming less competitive. Improving productivity and optimizing employees play a crucial role in successful companies. While tedious, manual, and repetitive tasks are essential to keeping the business going, they can be a drag.

According to PwC, an estimated 45% of work activities can be automated. This would save up to $ 2 trillion in labor costs worldwide.

RPA can be used to program so-called bots to automate tasks and create efficient workflows that only require human intervention when something does not match the rules of the task. RPA can do tasks faster and more accurately than humans and can reduce processing time for some tasks by up to 90%. By including RPA in invoice processing, for example, costs can be reduced five times and invoices can be processed 2.5 times faster.

Because RPA takes control of the company's data side, employees have more time to focus on the other essential tasks in their roles. At the same time, they can focus on the future and use critical thinking, problem solving, and creativity. Employees can do valuable in-depth work without the distraction of tedious tasks, which can improve overall business productivity.

Optimizing costs isn't necessarily about cutting expenses. It's about thinking strategically and being smart about where the business money goes. Now is the time for most companies to take the next step to position themselves for a strong recovery by leveraging digital transformation opportunities like RPA.

Technology and talent are an essential combination for a strong company. With these considerations in mind, companies have the tools to run a resilient business that is ready for the future.

April 16, 2021

WordCamp Kent Online Features Business and Marketing Tracks, May 30-31 – WordPress Tavern

One of the exciting things about WordCamps going virtual is that the community gets access to more events and presentations than ever before from anywhere in the world. Even in this new online-only format, local camps retain their unique character as they have speakers from their respective communities.

WordCamp Kent, Ohio is one of those upcoming events forced online by the pandemic. The organizers broadcast all sessions on the weekend of May 30th to 31st. The entrance tickets are free for all participants.

The schedule for this particular event is very extensive on the business and marketing side of working with WordPress. Very few conversations are aimed at developers. If you are a freelancer, run an agency, or have a WordPress product business, you will find WordCamp Kent's program better tailored to topics that will help you improve customer service.

The schedule on the first day of the event is divided into two areas: Freelance / Business and User / Marketing. These sessions are run along with live Q&A and a help desk managed by volunteers on the # wp help desk channel in the NEO WordPress Slack workspace. The second day of the event will also be divided into two tracks: Freelance / Business / Developer and WordPress 101 / User.

Topics include designing websites to generate leads, improving your business model for freelancers and small businesses, customer care services, content marketing, and customer support.

This Kent, Ohio WordCamp may not have made it on your radar in the past, but the pandemic has sparked events in some ways. It enforces a greater number of camps online and allows attendees to attend any event without having to bear the travel expenses that would normally be prohibitive. In the past, many people who weren't there chose to simply save their money on the larger warehouses. The WordPress community has greater potential to accelerate their learning opportunities as more smaller camps attract global audiences online.

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April 16, 2021

5 costly risks freelancers face whilst working from home

© Vladans

Professional Liability Insurance Expert Liam Greene at Markel Direct explains the top five costly risks of working from home as a freelancer

With government support programs coming to an end this month, freelancing seems like an attractive option for those who may have been laid off recently, or simply those looking for a career change and not enjoying a regular 9-5 -Have a job. The benefits of being a freelancer can be hugely beneficial - more flexibility, the autonomy to “be your own boss” and the freedom to only work on the projects you want. However, starting your own business during COVID-19 puts an increased risk for freelancers who work from home. Therefore, it is important for both seasoned freelancers and those examining their self-employment opportunities to understand the key considerations that can help avoid costly customer claims.


In the current climate, there is increased pressure on all workers to be extremely responsive. It's easy to slip in such a climate.

If you email the wrong person a confidential file or make a typo in the work you send to a client, those mistakes could lead to a dispute with your client or even a professional liability claim against you - specifically, when the mistake costs them money.

It's useful to list every action in the course of your work, however minor, to make sure you check all the boxes before anything is sent to the client.

Keep data safe

Freelancers who work closely with customer data may be at higher risk while WFH, especially those who have confidentiality agreements. The use of personal email addresses or devices can present high-risk scenarios in which private data could be stolen.

For example, an e-mail inbox containing confidential files can be compromised or a security gap in exploited devices can be closed. Either of these can lead to a data breach.

To avoid these errors, it is important that you back up files with password encryption, store them according to your customer's needs, and keep the operating systems up to date.

Contractual issues

Contracts between freelancers and clients are broken, causing projects to be delayed and results to change - but client expectations remain high.

If a customer is dissatisfied with the work it can lead to disputes or negligence. While these may not be successful, freelancers may incur costs to defend the claim (which professional indemnity insurance can cover against).

Online Safety

Phishing emails have become more sophisticated and unscrupulous groups are using the pandemic to target freelancers.

Freelancers responsible for handling client funds should take extra care not to fall victim to fraudulent emails. Simple steps like contacting a supplier to review unexpected invoices can help.

Similarly, platforms on which freelancers issue invoices can be targeted, and hackers can modify the banking information stored on the account and issue invoices to your customers.

If you make sure your account security is turned on e.g. B. the two-factor authentication, this offers an additional protective measure. If your account is compromised, a second authorization method prevents cyber criminals from gaining access.

Break off the cover

It may be tempting to save money by canceling coverage, but if freelancers don't maintain their professional indemnity insurance, they won't be covered for previous work. Because policies must be in place at both the time the work is done and the time it is claimed, it is important that the policy not be canceled to ensure that you are covered for previous work.

If you're having trouble paying premiums, speak to your insurer - they likely have options to help you at this point.

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April 16, 2021

RPA – better for individuals over entire business functions?

Fresh from 2020 - the year of the pandemic and everything "unprecedented", including the pace of digital transformation - and implementing automation in all functions of the company remains a priority.

When we talk about automation in the workplace, most of the time we are talking about using Robotic Process Automation Software (RPA).

In terms of software that automates repetitive, logical, and traditionally manual tasks, RPA acts as a bridge between systems so that companies can access multiple applications at the same time. It serves as a literal substitute for human workers and emulates the same keystrokes and mouse clicks as a human worker.

This technology saves time and money, increases efficiency and avoids mistakes caused by human fatigue or distraction. These advantages have led to the emergence of a huge and evolving RPA market that is expected to reach a value of nearly $ 30 billion by 2027.

But RPA's rapid success is arguably due in part to a misunderstanding about how the software should be provided and how permanent a solution can be.

A plaster solution?

"Early success in implementing RPA can lead to a misguided tendency to apply it everywhere," said Robert Castles, chief technology officer at PMG TechHQ.

Of course, no technology whose purpose is to automate the processes established by former teams of human workers is promoting actual digital technology transformation. In simple terms, RPA is not at its core "intelligent"; it is essentially a script to automate a prescribed process.

Within this task area, RPA can reliably automate complex legacy processes. However, when an application is updated or replaced, scripts no longer work properly, resulting in process errors or incorrect output.

Castles argues that RPA, when used long term, can cement bad habits by bonding with legacy technology and putting together existing silos between teams and systems. This is a "band-aid approach" which means that digital transformation is further removed, not brought closer.

Indeed after Research by HFS30% to 50% of RPA projects fail completely. For companies that keep projects going, maintenance and control problems burn a hole in their pockets. According to Forrester, nearly half (45%) of businesses suffer from poor customer support and retention due to bot breaks occurring weekly or more frequently.

"The reality is that at some point you'll have to fix it," Castles said. “And if a patch has been around long enough, you'll forget that it should only be a temporary patch. Not only will you solidify your technical debt for this legacy system, but you'll also add to it by maintaining two systems instead of just one. "

The RPA and automation space is now about developing software that is “smarter” - it can learn and adapt and change its processes to optimize the output.

Where RPA mimics human actions, Intelligent Automation (IA or IPA) aims to mimic humans intelligence. With technology like Using computer vision, NLP, and machine learning, IA can automate processes that don't have a rule-based structure, process unstructured data, and provide answers based on subjective likelihood.

This is certainly the direction in which RPA will be shifting overall, but it's not to say that software in its purer form cannot benefit the business at an individual automation level.

RPA for the individual

With the advent of low-code RPA solutions and the tremendous improvement in user interfaces, RPA has become a tool that business users with no programming skills or "citizen developers" can quickly grasp and use within the confines of their processes most familiar with.

This is not an RPA implemented at the company level and managed by a center of excellence. It is the use of automation as required of a person. It can make life easier and more productive, but by helping to sew automation into every little seam on a personal and departmental level, it can help increase productivity across the company while the management and maintenance is taken over by the user .

While enterprise developers work on implementing large, organization-wide intelligent automation or upgrading to legacy systems, citizen developers can continue to use RPA on a daily basis. If manually uploading data from a spreadsheet to ERP systems can take 40 minutes, low-code RPA tools allow users to program the process and perform it on the background of more stimulating tasks.

Castles gave us another example: “Take the example of an insurance company with an old quotation system running on a mainframe. To build a competitive market system, you want to create a web app with a good user interface that allows customers to get quotes to buy insurance plans quickly and directly. How can you really automate this process when you still need someone to take care of the bots that get offers from the legacy system?

“To truly automate the end-to-end process, you need a low-code orchestration platform that ties all the steps and systems together - electronic signature, secure email, document management, etc. If you can automate the whole process when If you deliver results to your customers quickly, you stand out from your competition. If you are late, your competitors will get market share before you. "

All of these micro-use cases can result in thousands of hourly savings for companies every day and thus a competitive advantage.

As with any technology, there are drawbacks to using RPA in this way on an individual level. Use cases and potential could be limited by the reluctance of internal teams to open their systems' APIs for integration, Castles said. Often this is due to safety concerns or guidelines.

In addition, data is often incompatible across different systems and applications.

Ultimately, RPA is indeed a quick fix for older IT and infrastructure at its core: “Basically, it's short-sighted to see RPA as a goal. It's a means to an end of digitization, ”said Castles.

“As the lines between RPA and low-code blur with providers on either side incorporating the functionality of the other, the distinction between the two becomes less relevant over time. It will then be more than ever up to the implementation teams to make optimal use of the functions of their chosen technology. "

April 16, 2021

Google will develop RPA with Automation Anywhere

The provider of Google Cloud and robotic process automation, Automation Anywhere, announced a new partnership on March 15, under which the providers will jointly develop AI and RPA-based products.

The deal comes after Microsoft last year acquired RPA provider Softomotive to add thousands of new features to Microsoft's Power Automate platform.

Google's partnership with Automation Anywhere makes sense, said Alan Pelz-Sharpe, founder and principal analyst at Deep Analysis.

One way to look at RPA is through the reincarnation of macros, he said; It's the low-code-no-code ability to automate repetitive tasks.

For Google, the partnership with Automation Anywhere will result in a focus on general back office administration tasks before creating bots that can do similar tasks in specific industries.

Automation Anywhere belongs to a group of leading automation providers alongside Blue Prism, UiPath, Pegasystems, WorkFusion and Softomotive.

Automation Anywhere "compares well to the other major RPA providers, but in fairness they all do the same," said Pelz-Sharpe.

RPA tools automate repetitive tasks, but the differences between vendors can be seen in how well their platforms manage and orchestrate bots on a large scale.

Who Uses RPA?

According to Google, Google Cloud will incorporate Automation Anywhere's RPA capabilities into some of its services, including Appsheet, Apigee, and AI Platform.

The partnership also makes Google Cloud the primary cloud provider for Automation 360, Automation Anywhere's cloud-native automation platform. In turn, Automation Anywhere will become Google Cloud's preferred RPA partner.

Together, the vendors will develop automation-based products and services that target industry-specific applications, particularly in the financial services, healthcare, life sciences, supply chains, telecommunications, retail and public sectors.

[Automation Anywhere] compares well with the other major RPA providers. Alan Pelz-SharpeFounder and Principal Analyst, Deep Analysis

While the core technology behind RPA has been around for decades, corporate adoption of RPA is still increasing. Last year, Gartner predicted that 90% of large companies would be using some form of RPA by 2022.

The cloud competitors AWS and Microsoft also offer RPA tools. "Most RPA implementations, however, rely heavily on subject matter experts and service teams," said Pelz-Sharpe.

The vendors provide the technology, but ultimately the success of an RPA project depends on partners and customers, he continued.

Google's plan to work in industries could work well if it at least includes day-to-day tasks, Pelz-Sharpe said.

"All in all, if you are one [Microsoft] Azure or AWS customer, that wouldn't make you become a Google customer, "he said.

April 16, 2021

How RPA differs from conversational AI, and the benefits of both

Cathal McGloin, CEO of ServisBOT, explains the differences between RPA and conversational AI, and the benefits of both

Because of their differences, both technologies can be beneficial to businesses.

While RPA is more geared towards backend automation, conversational AI lends itself to automating human and personalized interactions. In some use cases, the two technologies overlap. But where does backend process automation meet call-driven automation?

Know the difference

RPA involves managing rigid, predictable processes where there is no ambiguity about the request, as opposed to conversational AI, where user intent dictates what tasks are performed in response to a request. Chatbots or digital assistants use messaging interfaces or voice control to conduct a conversation. The fluidity of the conversation requires that natural language processing (NLP) automation be very flexible so that the intent is correctly interpreted and the right tasks are performed to resolve the requirement.

Support of customer trips

Wherever a process involves human conversation, e.g. Conversational AI comes into play, for example in customer or HR interactions.

Imagine the scenario of buying a new insurance policy. Typically, insurance agents go back and forth with a customer to collect several sample documents that need to be validated and attached to the customer record in order for the policy to be taken out. Dealing with large numbers of new customers and managing their onboarding is time consuming and costly for insurance companies.

Use a chatbot or digital assistant to ask, "Please upload a picture of your driver's license here" or "Can you upload a copy of your latest bank statement?" Offloads the burden on the human agent to follow up on these documents and also provides a more seamless and convenient customer experience as they progress through the onboarding journey. This is the essence of conversational AI. It improves digital customer loyalty and service outcomes while reducing the cost of managing routine steps on a user journey.

In the backend, RPA can come into play in the onboarding scenario by automating repeated compliance checks for collected documents and updating recording systems with customer information. Both together can be very powerful in order to make complete customer journeys seamless, faster and more efficient.

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Complementary Technologies

With Conversational AI, companies can now automate important interactions with customers and / or employees. This enables a completely new wave of automation potential, which in combination with RPA can significantly reduce the need for human intervention in end-to-end business processes.
RPA and conversational AI can work hand in hand. For example, when a customer applies for a mortgage, they have to go through many steps, creating frictions and inefficiencies that can lead to the bank losing the customer.

A mortgage bot that can get in touch with the customer right at the beginning of the application, request their ID, earnings, and current utility bills, and then forward them to back office processes for validation, removes much of this friction. RPA can be used for the validation processes while the digital assistant manages questions from the customer, understands the intentions, collects the relevant documents, and keeps the customer informed of any issues. The property valuation can be provided automatically via RPA using property market data so that the customer can be proactively informed of the status of their mortgage application via the digital assistant.

Who is responsible?

RPA initiatives are typically led by IT with input from business departments such as finance, production, or sales and are primarily aimed at lowering costs and increasing efficiency by reducing manual processes and minimizing employee involvement.

Conversational AI is designed to improve and automate engagement and reduce costs. At the same time, bots can be handed over to humans if necessary. As such, it is usually run by business departments such as Customer Service, Human Resources, and Sales, with limited input from IT.

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AI without a data scientist?

Many companies believe that artificial intelligence is complex, costly, and requires large budgets and teams of data scientists to build the natural language models and algorithms for machine learning. Creating conversational AI bots doesn't necessarily require that level of investment, however. Natural Language Processing (NLP) engines like Google DialogFlow, Amazon Lex, and Microsoft LUIS are widely used and make it easy enough to fill a bot with intentions and utterances that are at the heart of a conversational experience that can be used to automate interactions.

Low code

In addition, conversational AI platforms have emerged that offer a low-code approach to creating chatbots, creating workflows, and securely integrating with popular business systems so that business people can design and deploy their own digital assistants without coding or AI - Knowledge to be required. With out-of-the-box bot blueprints and tools, businesses can get chatbots to market faster, rely on less IT resources or data scientists, and simply click, drag and drop.

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Companies are working to digitally transform their core business processes to enable greater automation of the backend processes and promote more seamless customer experiences and self-service in the frontend. We see banks, insurers, retailers, utilities, and telecommunications companies working to develop their own digital assistants with a growing number of skills while delivering a consistent branded experience.

Developing bots doesn't have to be complex. It's more important to carefully identify the right use cases where these technologies can deliver a clear ROI with the least amount of effort.

Regardless of whether a company is using RPA or conversational AI or both, it is important to first understand the business problem that needs to be solved and then determine where bots make an immediate difference. Then consider the investments required, barriers to successful implementation, and expected business outcomes. It is better to start small with a tightly focused use case and achievable KPIs than to do too much at once.

Conversational AI and RPA are very powerful automation technologies. If well designed, a chatbot can automate up to 80% of the routine inquiries sent to a customer service center or IT help desk. This saves a company time and money and allows them to scale their operations. However, outliers or special cases are still better handled by human agents. The Pareto principle also applies to RPA. Automation at its best does the majority of the routine and repetitive tasks, leaving behind the more unique, valuable, and rewarding work for humans.

Written by Cathal McGloin, CEO of ServisBOT

April 16, 2021

Become A Successful Freelancer With This Complete 13 Course Bootcamp

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April 16, 2021
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