Boris Krumrey, UiPath: On RPA for digital transformation and the fully-automated enterprise
UiPath, a provider of RPA (Robot Process Automation) software, has had some outstanding years. The company was ranked third on the two most recent Forbes Cloud 100 lists, making it the most prestigious privately owned cloud computing company. The company won’t be in this year as it looks to go public – but there is still a lot of innovation left.
Before the company’s participation in Digital Transformation Week from April 20-22, CloudTech spoke to Boris Krumrey, UiPath’s global vice president for automation innovations, about the UiPath Automation Cloud offering and the broader role of RPA in digital transformation.
CloudTech: Hello Boris. Tell us about your career so far, your role and your responsibilities at UiPath?
Boris Krumrey: As Global VP Automation Innovations at UiPath, I am responsible for driving the UiPath Automation Innovation Agenda forward to restart work and make large-scale automation a reality for customers and partners. I created the UiPath Immersion Labs, which I call the Automation Kitchen, to inspire companies to discover new customer and work experiences. In my first position as Chief Robotics Officer at UiPath, I led the product roadmap vision and integration design of RPA and AI technologies. Before UiPath, I led the automation and robotics business for Atos as part of Global Application Management Service Delivery.
I also held a leadership role in the Accenture and Infosys outsourcing practice for more than 12 years. I had a very exciting experience in my career as chief officer for customer service and service sales organizations, including business development for network communication devices for Teles AG, and as chief technology officer of the second largest internet service provider in Germany, Strato Medien AG. I started my career as a computer scientist at Sun Microsystems.
CT: How does the cloud fit into and enable robotic process automation (e.g. as a platform that can be built on to enable AI / ML etc.)?
BK: UiPath RPA doesn’t depend on cloud technologies to scale. You can also operate our platform completely locally with our integrated AI / ML engine. One advantage is that our platform now not only runs on all leading cloud platforms, but is also designed for full cloud and hybrid cloud environments. As the demand for RPA began to explode, many customers preferred an on-premise solution in their own data centers, but we see and clearly support the increasing adoption of RPA in the cloud.
CT: Tell us about the UiPath Automation Cloud and how the idea for the product came about. Was the integration with Azure / AWS / GCP etc. a customer requirement?
BK: The idea was promoted early on by our RPA democratization approach with the introduction of a free community edition of UiPath. The only easy way to support many thousands of users and millions of UiPath configurations was through the cloud. UiPath offers an end-to-end platform uniquely positioned to automate today’s complex business processes. Our platform is simple and easy to use, so anyone in a company can create, deploy, and manage automation.
CT: How was the customer feedback for the UiPath Automation Cloud? Which industries have prevailed the most?
BK: We have had extremely positive feedback on the UiPath Automation Cloud. Especially when the pandemic broke out, the Automation Cloud was the fastest way to handle the large volumes of customer service transactions without waiting for the system infrastructure to be installed. Chipotle is a great example of a customer who has used our Automation Cloud this way. As automation benefits every industry, adoption is widespread. We see growth in energy, healthcare, financial services, telecommunications, retail, and technology, among others.
CT: What role do you think RPA plays in your discussion during the customer journey for a more comprehensive digital transformation?
BK: RPA will always play a key role in the entire automation technology stack for digital transformation. It’s important to note that UiPath is not just RPA, it is a complete intelligent automation platform with multiple solutions that are critical to the overall digital transformation. This includes automation via RPA, AI / ML, process and task mining, low code development, API management, test automation, and automation change management tools. In this context, UiPath offers a rapid implementation of a digital operations layer by automating the manual tasks of knowledge workers and their system workflows across the company.
CT: Could you give an idea of a theoretical example of a fully automated company and whether companies are either still at this stage or approaching it?
BK: In a fully automated company, employees use automation to support them in their day-to-day operations, much like employees use productivity tools like Excel. If an employee does not want to create their own automated workflows, they can use the UiPath capture product for the process they want to automate and create the full, detailed documentation for the RPA development team. Cross-departmental processes would be automated processes on which several automation processes are executed that are coordinated by a controlling automation process with predefined decision points for which human intervention is required, e.g. B. Reviews, approvals, requests for additional information or decisions. Unstructured data such as various documents and emails are processed by robots using optical character recognition (OCR) and document understanding technologies to extract and process data for the existing application system landscape.
New product or service ideas are developed by subject matter experts from various business areas and refined by Enterprise Automation Architects, who analyze the end-to-end process of human activities as well as applications and tools for designing the new automation layer. Every automation is visualized in process mining processes so that all automated processes can be monitored and continuously optimized and improved.
CT: What can we expect from UiPath for the remainder of 2021 in terms of the overall roadmap?
BK: Automation solves two business challenges: operational efficiency and employee engagement. Automation takes over repetitive work without changing business processes or infrastructure, and empowers employees to work on more inventive and productive work. We believe this means more engagement and more business value. The need for digital transformation has never been so great. We have a large customer base, but the exciting thing is that many of our customers are just starting out on their automation journeys. We will continue our mission to unleash human creativity by enabling the fully automated enterprise.
UiPath is attending Digital Transformation Week April 20-22. Would you like to listen to executives and thought leaders activate DT for your company? Join Now.