Best RPA Software for Client Experience Announced by SoftwareReviews
TORONTO – (BUSINESS WIRE) – March 30, 2021–
SoftwareReviews, a division of the IT research and consulting company Info-Tech Research Group, has published the 2021 Robotic Process Automation Emotional Footprint Awards and recognized four vendors as champions. The following vendors lead the way based on user feedback from SoftwareReviews’ comprehensive online survey.
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The Net Emotional Footprint of SoftwareReviews measures the mood of the users at a high level. It aggregates emotional ratings from 25 provocative questions and thus creates a meaningful indicator of the general user feeling towards the provider and the product.
“Robotic process automation can improve business productivity and insight generation in an ever-changing and complex business and IT environment. This is just the starting point. Properly bundling RPA with business process management solutions, low-code development, artificial intelligence and other workflow automation technologies will significantly increase the ROI of RPA and create a more effective organizational workforce, ”said Andrew Kum-Seun, Senior Research Analyst at Info -Tech Research group.
UiPath, with a net emotional footprint of +96, was rated a top product in many categories and exceeded user expectations in customer-friendly guidelines. JIFFY.ai, with a net emotional footprint of +94, was rated heavily as caring, generous and transparent. Automation Anywhere with a net emotional footprint of +90 has been shown to be effective and save time. G1ANT, with a net emotional footprint of +90, was characterized by excessive provisioning and provision of unique features.
In general, RPA software users were most satisfied with the vendors ‘respect, which improved the quality and effectiveness of the service experience – and most dissatisfied with the vendors’ policies, which were more vendor-friendly and did not support conflict resolution.
What is the diamond for the emotional footprint?
The Emotional Footprint Diamond illustrates the customer experience with software providers and a complex relationship between procurement, implementation, service and support. The net emotional footprint of a supplier is the result of aggregated assessments of the emotional reaction in the areas of service, negotiation, product impact, conflict resolution as well as strategy and innovation. This is a meaningful indicator of the general user feeling towards the provider and his product from the software user’s point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and carefully verified. The survey uses the standard net promoter rating (positive percentage minus negative percentage) to obtain the Net Emotional Footprint Score. These skillfully designed survey questions are underpinned by two decades of IT research and consulting. Providers with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly based on 100% user review data, are devoid of traditional components such as market presence and analyst opinion, which are opaque in nature and can be influenced by financial or other pressures from vendors.
About software reviews:
SoftwareReviews is a division of the Info-Tech Research Group, an IT research and consulting company founded in 1997. SoftwareReviews has two decades of IT research and consulting experience and is a leading source of expertise and insight into the enterprise software landscape and customer vendor relationships. By capturing real world data from IT and business professionals, the SoftwareReviews methodology provides detailed and authentic insights into the business software evaluation and purchase experience.
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PUB: 3/30/2021 9:00 a.m. / DISC: 3/30/2021 9:01 a.m.
Copyright Business Wire 2021.